Terms & Conditions

Terms and Conditions

By placing an order with littlemissdelicious.com you are agreeing to the following terms and conditions, so please ensure you read them carefully and in full.

Pricing

All prices are based on the time spent making an item, and for the materials and resources used. Please note that our prices are displayed in UK pounds sterling (£) as standard.

Payment

All payment methods are outlined at checkout. 

Delivery

Please note these delivery times are a guideline only and cannot be guaranteed.

All orders are sent to the address specified by the customer as the shipping address when the order is placed. We cannot accept any responsibility for parcels that are lost or delayed as result of being incorrectly addressed at the checkout. Please contact us asap if you notice an error in the address entered.

Refunds and Exchanges

Contact us within 14 days of delivery with your order number and reason for return, and ship items back within 30 days of delivery in their original, unworn condition including any original packaging. We aim to refund within 14 days of receipt of returned item.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We advise you use a tracked service for returns as if the item doesn't reach us we aren't responsible and will be unable to refund you.

Please note that should an item not reach us we are not responsible and as a result we will not be able to reimburse you/offer you an exchange. so we advice you to use a tracked service such as recorded delivery to return your item.

Earrings and other such body jewellery cannot be returned for hygiene reasons. We also do not offer a refund for any personalised items.

Faulty Items

All Little Miss Delicious jewellery is made by hand, and strict quality control is exercised before each item is posted. If an item is fault for any reason, we want to put it right.

Returns for this reason are accepted within 28 days after you have received the order. Please send an email prior to shipping the item back describing the fault and choose from a replacement, an exchange or a refund.

When sending the item back please wrap the item carefully in a well-sealed padded envelope and return the item via a tracked service such as recorded delivery, as we cannot take responsibility if the parcel is lost in transit. The cost of postage for returning the item will be refunded where appropriate.

If more than 28 days have passed, we will offer to repair or replace the item depending on which is most suitable. If the item cannot be replaced, we will offer an exchange, a credit note or a refund. Please note if the item shows signs of significant wear, the refund may be less than the original price.

If more than 6 months have passed we will still repair the item, but this may incur a small cost, plus postage fees. Please contact us in this situation to see if a repair is possible and to receive an estimated cost.

Disclaimer

Please note that as all items are handmade, the actual item supplied may differ slightly in size and colour due to slight differences in paint mixtures and the availability of mediums such as felt or beads.

We cannot guarantee that the jewellery is nickel free.

Although the items might look tasty, they are made from polymer clay and so should not be ingested! Additionally, due to small parts they may not be suitable for young children.

All items are made from polymer clay, which is a very durable medium after cured. However, it is still important to handle the items with care to ensure they last.